基础设施的未来：市民之声（英文版）.pdf

Over 10,000 citizens from 10 major cities share their views on how satisfied, safe, inspired and engaged they are with their infrastructure networks and services VOICE OF THE PEOPLE THE FUTURE OF INFRASTRUCTURE 2019 infrastructure.aecom EVERYONES BUSINESS An informed, engaged public is key to modernizing infrastructure ENGAGEMENT Five steps to working closer with communities ACCELERATED DELIVERY Adopting the Lean process to save time and money RESILIENCE Using a simulation exercise, Houston takes a cyber stress test INNOVATION How MaaS could revolutionize the way cities are planned and runWelcome to AECOMs latest Future of Infrastructure report.For this years edition, we reached out to more than 10,000 people in 10 major global cities to ask about their everyday experiences with infrastructure services. How satisfied and safe do they feel with their roads and bridges, rail services and utilities? How engaged are they in the decision- making processes for new projects that can improve lifestyles and drive new economic growth?We found that while every city has its own distinct story, there are shared views and experiences that people have around the world. This includes frustration with public transportation and a desire for cities to be greener, safer and better connected. They also share an interest in how infrastructure systems are planned, paid for, developed and operated. We spoke with senior industry and government leaders about their work to meet these challenges. What we confirmed in this process is that infrastructure is everyones business no matter whether you live in Los Angeles, London, New York, Hong Kong, Riyadh, Sydney, Chicago, Mumbai, Singapore, or Toronto.The report is rich with findings and insights. And we believe these will be useful in advancing public engagement, leading to progress in modernizing the infrastructure systems that power economies and improve lives. FOREWORD There are articles, too, addressing many of the issues raised around funding, stakeholder engagement, resilience, accelerated project delivery, the next-generation workforce and infrastructure innovations that will impact and shape our cities of the future.Our new Future of Infrastructure report marks the beginning of a series of important conversations involving the public and private sectors, governments, and the people they serve in cities around the world.AECOM is uniquely placed to respond to the challenges identified in this report. Our engineers, builders, planners and other professionals are already delivering compelling solutions as we help to improve quality of life for all.Thank you for being a part of this important conversation. Michael S. Burke Chairman and Chief Executive Officer VOICE OF THE PEOPLE THE FUTURE OF INFRASTRUCTURE Infrastructure is everyones business. Discover the unique stories of 10 cities by visiting: infrastructure.aecomIs anyone happy with their infrastructure? Its the big question we asked more than 10,000 people across 10 major cities. Our findings show that while every city has its own distinct story, there are also shared experiences around the world. Many respondents believe there is considerable innovation around infrastructure and services. Overall, citizens are moderately satisfied on this count as we all witness big changes including autonomous cars and delivery drones. Two priorities stand out for residents of our 10 cities when thinking about future infrastructure: they want to see work upgrading public transportation and enhancing environmental sustainability. With quality of life and quality of infrastructure services being inextricably linked, our survey respondents make it clear that they want to be part of the infrastructure debate. In several cities, more than half of the people say they have not had the opportunity to comment on public transportation. Infrastructure users have provided many useful pointers to help guide future projects, including the publics desire for greater involvement in decision making, and a willingness to share data in exchange for infrastructure improvements. 36 Insights FUNDING AND FINANCING: AN INFORMED, ENGAGED PUBLIC IS KEY TO MODERNIZING INFRASTRUCTURE 40 Insights ENGAGEMENT: HOW WELL DO YOU KNOW YOUR COMMUNITY? 50 Insights ACCELERATED DELIVERY: OLMSTED DAM AND MAKING MODERN AMERICA 54 Insights INNOVATION: RIGHT HERE, RIGHT NOW: THE FUTURE IS MOBILITY AS A SERVICE 44 Insights MAKING CITIES RESILIENT: HOUSTON TAKES A CYBER STRESS TEST Infrastructure occasionally falls short of what we need, but it doesnt have to be like this. AECOM Chairman and CEO Michael S. Burke believes the public can be a key partner in delivering modern infrastructure. Specialist consultant Clive Lipshitz contributed to this article. People around the world say they feel excluded from discussions and decisions around their infrastructure services. To get projects delivered on time and to budget, it is essential to work in partnership with communities writes stakeholder engagement champion Kelli Bernard. The latest upgrades to the Ohio Rivers locks and dams have been delivered ahead of time and below budget by using innovative ways of working explain Lean specialist Sue Ann Averitte, productivity manager Brad Bell and project director Kevin McLaughlin. For the first time in the U.S., a major city has undertaken a live twin-disaster- simulation exercise to help forge plans to strengthen the resilience of critical infrastructure. Leading participants from the City of Houston describe the highlights and learnings. Innovation specialist Veronica Siranosian and Stephen Engblom, global cities leader, discuss the potential for Mobility as a Service to transform urban spaces, improve citizens lives and revolutionize the way cities are planned and run. 60 Insights SKILLS AND TALENT: ALL CHANGE? INFRASTRUCTURES NEXT-GENERATION WORKFORCE How will infrastructures workforce transform the industry? Human resources leader Mary Finch explores the potential for change and we hear from young professionals around the world about their hopes and aspirations. 8 Executive Summary A TALE OF 10 CITIES 14 Part One INFRASTRUCTURE IS EVERYONES BUSINESS: WE WANT MORE SAY 22 Part Two SMART, CONVENIENT, DATA DRIVEN 28 Part Three FUTURE PRIORITIES: MAKE IT GREEN, EFFICIENT, FLEXIBLE AND SAFE 34 Part Four CALLS TO ACTION 341% 37% Some 37 percent of residents are willing to pay higher taxes to fund infrastructure improvements in their cities. 46 percent are happy to share personal data with relevant city agencies to improve city infrastructure or infrastructure services. 32 percent have confidence in their city governments ability to protect infrastructure against cyberattacks. RESIDENTS WANT TO PLAY THEIR PART DEVELOPING RESILIENCE 32% 41 percent have confidence in their citys ability to protect against natural disasters. 46% 10,750GLOBAL VOICES 10 CITIES ACROSS IS ANYONE HAPPY WITH THEIR INFRASTRUCTURE? INFRASTRUCTURE IS EVERYONES BUSINESS When survey respondents were asked to choose between several possible initiatives roads, rail and the environment are top improvement priorities for the future. 1/ UPGRADING PUBLIC TRANSPORTATION TOP 3 GLOBAL INFRASTRUCTURE PRIORITIES infrastructure.aecom Discover more at MORE KEY GLOBAL FINDINGS GLOBAL FINDINGS 4 THE FUTURE OF INFRASTRUCTURE THE FUTURE OF INFRASTRUCTURE 4THE GRASS IS ALWAYS GREENER ACCESS TO RELIABLE WATER AND POWER PEOPLE WANT THEIR SAY PRIVATE SECTOR INVOLVEMENT 45 percent say their city government lags behind those of other cities in implementing or encouraging environmentally sustainable practices. 55 percent say that they have not had an opportunity to provide feedback to a public transportation provider in the last year. 52 percent say requests for citizen feedback about infrastructure improvements or investments come too late in the planning stage to be meaningful. 63 percent agree that the private sector should be more involved in infrastructure development. 61 percent have experienced one or more power outages in the past year. 43 percent have experienced an interruption to their water supply in the past year. 43% 61% 52% 55% 63% 2/ 3/ UPGRADING UTILITIES IMPROVING SUSTAINABILITY 45% 5 5The Infrastructure Satisfaction Index draws on responses to selected questions from a global online survey of 10,750 people residing in 10 cities: Los Angeles, London, New Y ork, Hong Kong, Riyadh, Sydney, Chicago, Mumbai, Singapore, and T oronto. GLOBAL SNAPSHOT OF OVERALL INFRASTRUCTURE SATISFACTION Mumbai London Singapore Riyadh Hong Kong 4.78 4.34 4.21 4.10 4.05 Gateway to Indias financial capital. A global leader, with a colorful past, vibrant culture and growing population, ambitious for its future. Asias buzzing metropolis and global center for living and business, for innovation and talent. Undergoing a once-in-a-lifetime transformation, Riyadh must listen to its youth to secure its future on the global stage. World-class financial market, fusion culture from the East and West, massive population, challenging future. aecom/mum aecom/ldn aecom/sg aecom/ruh aecom/hk 6 THE FUTURE OF INFRASTRUCTURE THE FUTURE OF INFRASTRUCTURE 62.51.0 Dissatisfied 5.02.6 Not very satisfied 7.55.1 Moderately satisfied 107.6 Very satisfied Scores for satisfaction, engagement, innovation, and resilience are based on a 110 scale. The Infrastructure Satisfaction Index results overall are shown below. Los Angeles New Y ork Sydney Chicago T oronto 4.01 4.00 3.94 3.93 3.81 Investing in new infrastructure to build a safer, more sustainable, more livable city. An ever-evolving global hub, working to keep pace with growing demand. Big moves can help Sydney capitalize on its iconic status as a globally admired city. Resilience mixed with practicality sets this U.S. second city apart, making it an icon of community. Improving transit and reducing gridlock are T orontos key priorities for the future. aecom/la aecom/nyc aecom/syd aecom/chi aecom/tor 7 7Is anyone happy with their infrastructure? Its a big question. And its at the core of a survey conducted for this report with more than 10,000 people across 10 major global cities Los Angeles, London, New York, Hong Kong, Riyadh, Sydney, Chicago, Mumbai, Singapore, and Toronto.When a citys infrastructure works well, we tend to take it for granted. But when transportation and utility services fail to deliver, they have a negative impact on our quality of life, on business and on the wider economy.We know infrastructure services are under strain to meet growing demand and that investment is lagging. With this in mind, it is perhaps no surprise that the residents of our 10 target cities tell us they are not entirely happy with their city governments management of local infrastructure and the services it delivers.Based on our survey, results show an average infrastructure satisfaction score across the cities of 4.1 on a scale of 110. 1The peoples verdict: city governments must do better.Informing this score, in large part, is residents desire to have a greater say in the development of infrastructure in their cities. Across all of the locations, a perceived public engagement gap is undermining the best efforts of city authorities to upgrade local infrastructure and improve services. Residents want to be kept more informed about projects and contribute meaningfully to the debate around them. Putting aside their concerns about engagement, citizens offer a more positive view of the quality and reliability of infrastructure overall. This support points to a measure of goodwill felt by citizens towards their cities infrastructure on which city governments could build strengthening users sense of ownership of, and involvement in, future projects. Executive Summary A TALE OF 10 CITIES 1The cities included in the study are Los Angeles, London, New York, Hong Kong, Riyadh, Sydney, Chicago, Mumbai, Singapore, and Toronto. 8 THE FUTURE OF INFRASTRUCTURE EXECUTIVE SUMMARYInfrastructure is everyones business. But many feel shut out of the conversation. Most of the 10 survey cities clearly underperform when it comes to engagement with citizens on infrastructure. Aggregate satisfaction is measured at a lowly 3.3 out of 10. It is highest in Mumbai and lowest in Sydney, Chicago and Hong Kong. And more-focused interaction with citizens could go a long way toward improving perceptions of city governments performance on infrastructure and securing support for future projects. Residents want to play their part. In several cities, residents show a willingness to pay higher taxes to fund infrastructure improvements. And almost one-half (46 %) of respondents overall are happy to share personal data the lifeblood of smart cities with city agencies to help them improve infrastructure and services. Both commitments can be seen to underline citizens desire to play their part in delivering better infrastructure. Wanted: more private-sector involvement. A clear majority of city residents overall (63 %) believe the private sector should be more involved in the development of city infrastructure. The hope being, potentially, that this could help to contribute to the financing, development, delivery and management of better infrastructure. Roads, rail and the environment are top improvement priorities. Respondents were asked to choose between several possible initiatives, and upgrading public transportation particularly roads and underground rail is the top infrastructure priority. A close second priority is improving environmental sustainability, through solar power, recycling and wastewater re-use initiatives. Indeed, environmental sustainability is the main priority for five of our cities. Boosting resilience against cyberattacks is a pressing concern. More respondents have confidence in their citys ability to protect infrastructure against natural disasters and terrorist attacks than those who do not. They are less confident, however, in their citys defenses against cyberattacks. And citizens need increased reassurance from city authorities about the capabilities of their infrastructure to withstand such events. The grass is always greener. Almost half of respondents (45 %) believe other city governments are doing a better job than their own in fostering environmentally sustainable practices. Solar power is viewed as extremely important to future quality of life, trailing only fiber- optic broadband. WHEN A CITYS INFRASTRUCTURE WORKS WELL WE TE