石基信息:全球旅游业数字化发展研究报告_34页_2mb.pdf
*2 1.2.3.The2022 DigitalTransformationReport目录3 digital migration 4 AI ML 5 3 2022 AWS 94%3%33%6 12 951 20 IT AI ML 7 Skift AWS 51.6%202143.4%2020 72.3%202267.0%2021 2020 2021 202235.0%37.5%51.2%8 Steven M.ElinsonAWS 20.3%10.6%2020 2021 20226.0%28.4%202029.5%202137.6%202249.4%202239.7%20212022。9 AI ML Steven M.Elinson 10 2023 30%2022 32.6%32.3%30.0%29.5%26.8%26.5%21.9%18.0%18.0%12.4%CEO Sebastian Bazin 2022 47.5%20222023 2022 2023/11 42.8%2022 47.5%42.8%42.4%39.5%33.9%32.2%/87.5%2022 2019 25%10%2022 VS 2019 6%64.8%1-5%21.5%8.4%1-5%2.4%1.7%6%1.2%37.5%40.9%5.8%12 Elinson TUI Pieter Jordaan 2022 50%2020 2021 35%37.5%18 Elinson CFO 2022 20211.1%3.0%0%100%0%100%12.9%3.3%8.6%35.8%51.2%13 40%58%2,000 9 10 IT ChristianPalomino ATPCO John Murphy ATPCO 14ATPCO 2022 Murphy 43%30%87%34%2022 2021 20%2021 50%202220217.3%26.2%32.4%19.8%14.3%14.5%34.5%29.6%11.9%9.4%IT 43.5%30.8%29.1%26.1%19.4%17.4%15.3%11.5%11.2%11.2%11.0%11.0%2.8%/15 Elinson Web 3.0 buy with build 22 Scott Strickland 43.8%39.6%12.4%3.0%1.2%50.7%50.3%34.6%33.1%29.4%26.5%21.5%11.5%CDP 16 AI ML 37%AI ML 30%62.8%28.6%51.8%ML IT 2021 45.4%6.4%51.8%34.4%9.8%3.5%0.5%37.4%37.2%30.7%29.8%25.1%20.0%19.9%15.7%15.5%Strickland AI ML/17 AI ML AI AI/ML 8.1%18.3%26.1%15%2021 8%5%20212%AI ML Elinson 8.1%18.3%26.1%34.1%13.4%5.1%15.3%20.0%41.0%18.6%18AI ML Ryanair ML 500 6000 30 ML Aoife Greene 500 3000 Greene 19 Meg SwiatkowskiNLX Gartner 20%50%Forrester Research 70 Swiatkowski 2022 7 NLX Meg Swiatkowski 20 20222023 50%42.1%DEI n=915;%反映了选择每个答案作 为其三 大业务 目标之 一的高 管/49.8%42.1%31.4%26.2%17.9%24.8%19.3%2022 2023/50.8%2143.3%33.9%33.2%32.3%25.1%24.0%11.7%8.4%2022 43.3%/1.22 AWS Michael Leidinger 2021 AWS re:Invent Expedia Fast RickFast Expedia23 800 Expedia Rick Fast AI/ML Fast 51.5%22.2%Amperity CalebBenningfield 51.5%41.5%30.9%29.6%28.8%23.4%22.2%22.2%17.9%/ROI/24 CDP 2021 1 6 60%35%CDP Lisa Checchio 360 25 44.6%40.7%Elinson 35%2.44.6%40.7%36.7%35.7%19.8%19.2%18.9%18.1%17.4%12.3%/26 Expedia OpenWorld initiative 12 6 H CarR Hotwire Expedia Expedia Rick Fast B2C Choice Hotels International Brian Kirkland AI ML KPI 45.9%42.6%39.8%34.9%32.9%29.7%46%40%AI ML/27 ChoiceHotels Schneider Electric Choice Hotel 4 6 36000 30%42.6%77%84%88%Kirkland Palomino CSR Elinson 2852.7%43.2%41.4%28.8%28.5%22.6%52.7%3.DEI/AI/ML29 Choice Hotels Kirkland Kirkland 40%DEI DEI Elinson 9 5 AI NLX Swiatkowski 30 Jason Birnbaum Birnbaum 15 20 Elinson 2022 :002153 1998 5,000 91,000,200,000 600,000 500 T:+86 10 5932 5388 INN 2 B 15 Your technology is our guest