2022-2023年酒店业技术研究报告.pdf

2022-2023 2022 LODGING TECHNOLOGY STUDY REDEFINING THE GUEST EXPERIENCE 2022 LODGING TECHNOLOGY STUDY REDEFINING THE GUEST EXPERIENCE&IT CONTENTS01.02.03.04.05.06.07.08.09.01.&2022 2022 LODGING TECHNOLOGY STUDY REDEFINING THE GUEST EXPERIENCE 26300 63%IT 27%IT 8%IT 63%27%8%2%02.IT 2019 IT 2021 2021 IT 2%2.99%3%-4%IT 1%2.99%2021 IT 3%52%2022 19%22%25%31%3%3%IT 2022 IT 66%IT 2022 IT 10%IT 5%-9%IT 1%-4%IT IT 1%-4%IT 30%24%IT 68%63%7%6%2021 IT IT 2022 IT 63%30%7%03.81%70%IT 1-2.99%#1 9%13%28%28%22%2 3%31%25%25%16%3 3%16%44%28%9%4 0%25%41%13%22%5 6%6%44%31%13%04.2021 75%78%75%60%47%38%31%2021 IT/IT IT 05.HT 2021 Wi-Fi 90%74%68%65%77%6%13%26%35%42%54%55%61%64%68%74%90%Wi-Fi/Amazon Alex 06.80%36%/PC APP 6%77%(APP)/74%71%68%68%67%58%58%52%45%36%6%07.45%PMS 16%22%22%22%22%26%29%29%32%32%32%35%41%41%45%(RMS)(PMS)APP()(CRS)POS IOT 29%2022 19%19%PMS 08.36%2022 16%16%2022 16%2022 19%22%26%26%29%35%36%38%39%42%wi-fi()CRM 42%39%38%TOP1 wi-fi TOP2 TOP3 TOP309.2021 81%71%5G 68%/81%5G/(AI)(Amazon Echo)()/()()71%68%65%55%49%49%32%32%29%29%29%/(CBRS)/26%23%13%