德勤：2022技术趋势（EN）_128页_10mb.pdf

Tech Trends 2022Trending the trends: Thirteen years of researchMLOps:IndustrializedAI Machinedata revolution Core revival ZerotrustFinding the face ofyour dataNo suchthing ashacker-proofReinventingthe ERP engineTrusteconomyEverything-as-a-serviceDarkanalyticsMachineintelligenceRiskimplicationsAPIimperativeBlockchaintoblockchainsEnterprisedata sovereigntyRiskimplicationsThe newcoreNoOps in aserverless worldAI-fueledorganizationsDevSecOps& the cyber imperativeDigitaltwinsEthical technology & trustCognitiveanalyticsCloudorchestrationTechnicaldebtreversalCybersecurityIn-memoryrevolutionAPIeconomyAmpliedintelligenceRiskimplicationsCorerenaissanceDemocratizedtrustIndustrializedanalyticsRiskimplicationsReimaginingcore systemsHyper-hybridcloudsGeospatialvisualizationBig datagoes toworkDigitalidentitiesStrategy, engineered Design asa disciplineExponentialswatch listExponentialswatch listBeyond the digitalfrontierHorizonnextExponentialsExponentialsSocialimpact ofexponentialsMeasuredinnovationOutside-inarchitectureCapabilitycloudsVisualizationRealanalyticsCyberintelligenceAlmost-enterpriseapplicationsThe end of the death of ERPDEI tech:Tools forequity Businessof ITITunboundedNo-collarworkforceFinance &the futureof ITIT workerof the futureRight-speed ITValue-drivenapplicationmanagementCloudrevolutionInformationmanagementInformationautomationSupplyunchainedIPv6(and this time we mean it)InevitablearchitectureReengineering technologyConnectivityof tomorrowArchitecture awakensReal-timeDevOpsAutonomicplatformsVirtualizationCIO as postdigitalcatalystCIO survey:NavigatinglegacyCIO survey: ManifestinglegacyGlobal study:The kineticleaderCIO asventurecapitalistCIO as chiefintegrationocerCIO survey:CreatinglegacyCIOs asrevolutionariesCIO operationalexcellenceCybersecurityBest-of-breedenterpriseapplicationsServicesthinking20222021 2020 2019 2018 2017 2016 2014 2013 2012 2011 2010 2015Rebooting the digital workplace BespokeforbillionsMobile onlyand beyondSocialreengineeringGamicationgoesto workMixedrealityDigitalrealityBeyondmarketingIntelligentinterfacesHumanexperience platformsWearablesSocial activationDigitalengagementIndustrialcrowdsourcingAmbientcomputingDimensionalmarketingInternetof ThingsAR & VRgo to workEnterprisemobilityUserempowermentSocialbusinessGamicationApplied mobilityUserengagementSocialcomputingWireless& mobilityUserengagementAssetintelligenceBUSINESS OFTECHNOLOGYCYBER &TRUSTCLOUD & DISTRIBUTED PLATFORMSDATA AND ANALYTICS & ARTIFICIAL INTELLIGENCEDIGITAL EXPERIENCE & DIGITAL REALITYCOREMODERNIZATIONSoftware-denedeverythingCyberAIField notesfrom the futureReady forbusinessCloud goesverticalData-sharingmade easyThe tech stackgoes physicalIT, disruptthyselfTrending the trends: Thirteen years of research23TABLE OFCONTENTS.4 10 60 112Letter from the editorsData-sharing made easyIT, disrupt thyself: Automating at scaleField notes from the future6 28 74 124Executive summaryCloud goes verticalCyber AI:Real defenseAcknowledgments41 92Blockchain: Ready for businessThe tech stackgoes physicalLetter from the editors 4the ground, the reality is that organizations are automating soul-crushingly repetitive tasks, freeing humans to focus on more interesting, higher-value problems. If anything, humans are only becoming more precious to their employers. The battle for talent, especially in tech, has never been fiercer.In this years Tech Trends report, we examine different ways pioneering enterprises are automating, abstracting, and outsourcing their business processes to increasingly powerful tech tools. In doing so, they are arming their employees with superpowers to tackle innovative projects that deliver competitive differentiation. For example, blockchain is enabling organizations to automate processes that occur between third parties, eliminating the need for manual data exchanges, data entry, and reportingcreating an environment where recording is reporting. IT departments are automating large segments of their core system infrastructure, allowing precious engineers to get back to actual engineering. And AI is acting as a force multiplier in cybersecurity, detecting and responding to threats automatically and easing the burden on cybersecurity workers.Of course, the pandemic has fueled this years trends, but it would be a mistake to view them as a direct response to COVID-19 disruption. Rather than reorienting businesses goals, the pandemic has simply put an exclamation mark on existing priorities. Enterprises once viewed the types of initiatives we spotlight as projects that would play out over the next five to 10 years. The reality? These trends Over the past two years, the world has been reeling from the shock of the pandemic, and we are now collectively trying to navigate to our “next normal.” Those of us on the Tech Trends team believe that this represents the opportunity to engineer a better futurenot to just repave the old cow paths of IT but also to rethink how we can all move forward together.And make no mistake: Moving forward will require every one of us. The best art speaks to the human condition, and the best journalism gives voice to public concerns. Theres no doubt the public has been concerned about the rise of “robot overlords,” which is why weve all seen plenty of coverage of the topic. In truth, our AI-assisted future is not a dark mirror, nor is it a glib panacea. Seen from Letter from the editorsneed to be tackled today. Customers expect outstanding digital + physical experiences. Workers expect to work anywhere. And your competitors? Your traditional competitors are becoming ever more efficient, and emergent competitorsthose with no business being in your businesswould be delighted to put you out of business. Digital disruptors dont win because theyre small. They win because their lean statures allow them to be decisive, agile, and resilient. To thrive in todays environment, established incumbents are beginning to recognize that thinking bigger requires that they act smaller. Thats why theyre looking to automation, abstraction, and outsourcing, and, in turn, the technology pieces that support those concepts, such as cloud, security, and data. The pandemic challenged orthodoxies as to what can be accomplished. It showed us how much we can achieve when impediments to productivity are removed and workers are Letter from the editors 5Scott BuchholzEmerging technology research director and Government & Public Services chief technology officerDeloitte Consulting LLP scott_buchholzMike BechtelChief futuristDeloitte Consulting LLP mikebechtelBill BriggsGlobal chief technology officerDeloitte Consulting LLP wdbthreeempowered to focus. In IT, workers responded by moving mountains to set up remote work infrastructure and support new ways of reaching customers. This gave IT enhanced credibility. Now, enterprises are looking to their tech teams to drive the next round of innovation: to discover the mountains beyond and move those, too.At the same time, technology teams find themselves in a precarious spot. Few IT managers would say they have all the people they need. Therefore, in a world of unbounded ambition and finite resources, businesses are trying to figure out how to do more with less.Tech Trends 2022 chronicles automation as the emerging key to both sustaining and enhancing baseline operations, and how this, in turn, empowers workers to move up the value chain and spend their time solving ever-more-valuable problems.The future is human. So lets get to work.Executive summary 6Data-sharing made easy CVS Health Catena-X DARPA Kyle Rourke, Snowflake Cloud goes vertical Marijan Nedic, SAP Blockchain:Ready for business Caisse des Dpts Chow Tai Fook US Department of Treasury Andre Luckow, PhD, BMW GroupIT, disrupt thyself:Automating at scale Capital One UiPath Cyber AI: Real defense Sapper Labs Cyber Solutions Mike Chapple, University of Notre DameThe tech stack goes physical Southwest Airlines Southern California Edison Sheba Medical Center Brad Chedister, DEFENSEWERXExecutive summaryCase studies, insights, and the trendsField notes from the future Mike Bechtel, DeloitteData-sharing made easy A host of new technologies promise to simplify the mechanics of data-sharing across and between organizations while preserving the veil of privacy. As part of a growing trend, organizations are unlocking more value from their own sensitive data while leveraging enormous volumes of externally sourced data that has traditionally been off limits. This can open a new arena of data-driven opportunities. Indeed, the ability to share secured data with others within an ecosystem or value chain is giving rise to new business models and products. For example, by pooling clinical data on shared platforms in the early days of the COVID-19 pandemic, researchers, medical authorities, and drug makers were able to accelerate the development of treatments and vaccines. Moreover, these same data-sharing protocols have helped drug makers, government agencies, hospitals, and pharmacies coordinate and execute expansive vaccination programs that prioritize efficiency and safety while preserving intellectual property.Cloud goes vertical The center of gravity around digital transformation has shifted from meeting the IT needs of an industry-agnostic organization to meeting the unique strategic and operational needs of each sector and even subsector. Hyperscalers and SaaS vendors are working with global system integrators and clients to provide modularized, vertical-specific business services and accelerators that can be easily adopted and built upon for unique differentiation. As this trend gains momentum, deploying applications will become a process of assembly rather than creationa shift that could reorder the entire value stack. Business processes will become strategic commodities to be purchased, freeing organizations to focus precious development resources on critical areas of strategy and competitive differentiation.Blockchain: Ready for business Trendy cryptocurrencies and nonfungible tokens (NFTs) capture media headlines and the public imagination, but these and other blockchain and distributed ledger technologies (DLTs) are also making waves in the enterprise. In fact, blockchain and DLT platforms have crossed the disillusionment trough of the hype cycle and are well on their way to driving real productivity. They are fundamentally changing the nature of doing business across organizational boundaries and helping companies reimagine how they make and manage identity, data, brand, provenance, professional certifications, copyrights, and other tangible and digital assets. Emerging technical advancements and regulatory standards, especially in nonpublic networks and platforms, are helping drive enterprise adoption beyond financial services organizations. As enterprises get comfortable with blockchain and DLT, creative use cases are cropping up in many industries, with established industry leaders expanding their portfolios and creating new value streams, while startups dream up exciting new business models.Executive summary 7IT, disrupt thyself: Automating at scale Faced with creeping technological complexity and higher expectations of stability and availability, some CIOs are radically reengineering their IT organizations. How? By taking a page from the cloud providers playbook. They are identifying repetitive, manual processes and applying a combination of engineering, automation, and self-service. The net result is streamlined timelines, accelerated value delivery, and more effective and stable IT across the board. This kind of disruptive automation represents a vast yet underrealized opportunity. Previous technology trends such as NoOps, Zero trust, and DevSecOps share a common themethe importance of moving to code across the organization. Migrating away from manual administration to engineering and automation, organizations can manage complex systems more effectively and improve the customer experience through improved availability and resilience.Executive summary 8Cyber AI: Real defense Security teams may soon be overwhelmed by the sheer volume, sophistication, and difficulty of detecting cyberattacks. Enterprise attack surfaces are expanding exponentially. The use of 5G is growing, along with the number of network-connected devices; remote work is gaining ground; and third-party attacks have become increasingly pernicious. Its time to call for AI backup. Cyber AI can be a force multiplier that enables organizations not only to respond faster than their attackers can move but also to anticipate these moves and act in advance. AI can be expanded beyond established applications, such as using it to accelerate data analysis, identify anomalies, and detect threats. These emerging AI techniques can help human analysts focus on prevention and remediation, and developing a more proactive, resilient security posture. And as AI is adopted across the business, it can also be leveraged to help protect valuable AI resources and combat AI-powered attacks.The tech stack goes physical With the explosion of “smart devices” and the increased automation of physical tasks, ITs remit is growing again, extending beyond laptops and phones. CIOs must now consider how to onboard, manage, maintain, and secure such business-critical physical assets as smart factory equipment, automated cooking robots, inspection drones, health monitors, and countless others. Because outages could be business- or life-threatening, devices in the evolving physical tech stack require the highest levels of system uptime and resilience. And a fresh approach to device governance and oversight may be needed to help IT manage unfamiliar standards, regulatory bodies, and liability and ethics concerns. Finally, CIOs likely will need to consider how to procure needed technology talent and reskill the current workforce.Field notes from the future A bold, technologically sophisticated future awaitsthis we know. Yet from our vantage point today, we cannot discern precisely what this bold future looks like, or how we can prosper in it. How can we plan for events that are likely, yet vaguely defined? In Field notes from the future, our final chapter of Tech Trends 2022, we examine the trajectories of three technologies that will likely dominate the digital landscape a decade or more from now: quantum, exponential intelligence, and ambient experience. Though currently nascent, each of these technologies has captured the imagination of researchers and the investment dollars of venture capitalists, startups, and enterprises who all agree: Something interesting will happen, and with diligence and groundwork planning, we can be ready to act when the future finally arrives.Executive summary 9Data-sharingmade easyPooling data with others drives new opportunities.Data platforms oer a secure mechanism for buying and selling data.A growing array of privacy-preserving technologies can help keep shared data safe