2020年“双十一”消费投诉数据分析报告.pdf
2020年“双十一”消费投诉数据分析报告 !#$% ?ABCD7EFG ABHIJ!KLMN%OPQRSTAUV WXYZR _ab(c_defgh7ijijkllmln Fllmlon7pqGr!s#$tu-vwx y%Oz|oi R !#$% ?ABCDE FGHIJKLMNOPQ% ? ABC DEF GH IJ KL MN OP QR A STUVWX UVWXY9R9RZ-0 !#$%6?!ABCDEFGH IJKLMNOPQRSTUV6WXYZ_abcBdefghij$klmnop+45qrostu v$wdx-#yz|!/!12%)%)%?)A BCDEFGHIJK*LMNOPQRS TBU VWXYZ_a_b !#$%?$5623789ABC? :;? 56E562378 5623 5623 FGHIJ+KLMNOPLQR STOUVLWXYRFGLZ FGL_abLcdebLfYg fh-ijOPklm956230n opqD rstuv=w=wxyzy|z !#$%*?5 ?ABCD TUVWXYZYZ_ !#$%?AB-)C23DEFG HIF:IFJKLMNO:PIFMQRSTUVW$XYUV:Z23?_abcd:ef_ga-#$= hijI-k/l /0123 mnGoQR7?;45AABC .1 DEFGHIJIJKLMNL5M !#$% ?!#$%-.*1:AABCD !#$%,?19,./0ABCDE8F GH+:I,=0AJ9KLM+NOP;QRS=1T0U5 !#$%.2?89;A97B9CDEFG$%AOPQRSETU.VWEXYZ:?67A+BC:;DE7AF 25 GHIJK!#LLMLNOLLMLDN !#$%? ABCDE89F;GHIJKE LMNOPQ)()RSTUVWXY ZSTUV(_NabV W(:?/ABCDEFGH I234JKLMNOPQRST/ UVWXYZL,NR78 _aAb;cd/efghi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ab !#$%(7? ABIJEKLMNOPQRQRSTTUTVW XYZ YZ TRRZRRZ RZRR Z R TR QR _R YR VR XR R R R TRR 9:;456! abcdb !#$% ? !#$%99:*+?98-ABCD(EF GHIJ 456478 KL6KM8 9659 K655 N6M9 7644 KN6NO N56LN K56N9 O9:49:9:5:79:75:99: APQRSTUVWQ1X YZ_VaMMbMcdMMbM5c*+eYZfg !#$%!? BCDEF GHIJ#+$#%K LHIJ%1$/%K MHIJ%1$/#K NHOPQ%R$S#K TU)$+,K 23456789:;MNHO PQIJBCVWF XY_P#a#bc#a#,b;dXYef !#$%496?6AB96 C8B968B96DEFG6H I6JIKL()MNOP,Q RSTU UTTV W SWW TWW XWW RWW YWW UWW ZWW SWSZXS()MSSSSY()M YW_Y !#$%12345?ABC()*+,- DEFG12345HIJ R SRR ?RR RR BRR TRR TSR T?R )*+,./+0U+0DEFGVWX0Y/X0D/X0Z :; TR_TabcTa345TT_TabTda345 RCTRRCSRRCcRRC?RRCdRRC )*+, ./+0 U+0 DEFG VWX0 Y/X0 D/X0 Z :; ; !#$%ef12345=g !#$%3=2362?ABCDC EFGHIG 9:;?ABCDEFCGHI=?JKLMGNO !#$%? !#$% *+,-./0123456789() :;?A1BCDEFGHDI JKLDMNOPDQRSDTUVDW XYDOZZD_Dab89(): cde,? fgh ijhf g fgg kgg kfg igg ifg hgg kglkmnohkn():kklknokfn(): hpjqkgr !#$%?ABCD5EFGHIJ7KLMNOCPQR5STUVWXYZCPR?A_5abcdefgbh ijkl#$6712mnop:512?A4qKrscdtuvw 4 4 44 4 44 4 44 4 44 ijkl ( ) * ), - . / 0 , F 4 12m 12m 4 44 44 4 44 4 ijkl ()* ),-./0, F !#$%?:AB45CDEF GHIJGK LIMNK ONILJK PIPPK LQIRNK HNIPNK LJIJHK PIPPK PIRGK LIQMK PK NPK MPK RPK GPK OPK HPK JPK QPK LPK NPPK ST6789UVWX )*+, ;? +./012. AB _ab cdlmgnopqrsMPMPtNNuNOv