TWO WA YS TO WIN IN PAYMENTS Banks can add value in the world of Instant, Invisible and Free payments via scale and differentiation Accenture Global Payments Pulse Survey 20192 GLOBAL PAYMENTS PULSE SURVEY 2019 TWO WAYS TO WIN IN PAYMENTS What the global payments industry is becoming, and could become, continues to give incumbent banks reason to worry. Market trends are converging on a future where payments are inevitably becoming instant, invisible and free (IIF). In this new payments world, how will incumbent banks add value and raise their game? What can they do now to reinvent themselves for IIF payments? How can banks both mitigate and capitalize on the upcoming payments disruption to grow customer loyalty, revenues and profitability? We recently posed these and other payments-related questions to 240 payments executives at banks from 22 countries. Drawing upon our deep experience in the payments industry and findings from the Accenture Global Payments Pulse Survey 2019, we see two complementary, interconnected and interdependent ways on how banks can use innovation to add value in the IIF payments world and win big: via scale and differentiation.