gsma/IC INTELLIGENT CONNECTIVITY HOW THE COMBINATION OF 5G, AI AND IOT IS SET TO CHANGE THE AMERICAS2 © GSMA | gsma/ic | gsma FOREWORD Intelligent connectivity is the term we use to describe the powerful combination of flexible, high-speed 5G networks, the Internet of Things (IoT) and artificial intelligence (AI). Underpinned by ubiquitous, hyper connectivity, intelligent connectivity marks the beginning of a new era defined by highly contextualised and personalised experiences, delivered as and when you want them. It will have a significant and positive impact on individuals, industries, society and the economy, transforming how we live and work. Many aspects of daily life, from the way we consume entertainment to the way in which we learn and interact with colleagues, will become much richer and more fulfilling. We will watch live sports or music events from our homes via augmented reality (AR), and virtual reality will enhance our gaming experiences. Virtual personal assistants will manage our lives and drones will deliver packages to our doorsteps. Our Cities will be safer and more efficient through mobile video surveillance and smart-traffic monitoring. Real-time information from cars and bicycles will make our roads safer and more efficient and always-on connected cameras with sensors and alarms will enhance the security of properties and public places. Smarter platforms powered by AI and machine learning will use data collected from the IoT to improve decision making, driving efficiencies in factories and delivering higher quality products and services. Individuals will have the information and services they need at their fingertips, meaning both businesses and the public sector will become far more efficient and effective. Intelligent Connectivity sits at the heart of this new world and the Americas is at the forefront of this revolution. Mobile operators across the region are already making great strides in the rollout and delivery of 5G networks, which will form the basis of this revolution. 5G connections will reach 1.2 billion by 2025 worldwide with the Americas accounting for 22 per cent. 5G will dramatically improve network capacity, throughput and responsiveness, while enabling operators to tailor connectivity to each application. At the GSMA, we believe that new 5G networks, the increased application of AI, Big Data and the upscaling of the Internet of Things, will positively change the world. In this new era, mobile will intelligently connect everyone and everything to better future. Mats Granryd Director General, GSMA3 © GSMA | gsma/ic | gsma CONTENTS Foreword . 2 Executive Summary .4 Introduction . 5 Compelling Commerce . 7 Crystal Clear Communications . 8 Entertainment Everywhere . 9 Safer and Smoother Transportation .12 Slick Supply Chains .13 Remote Control of Robots in Real Time .14 Holistic Wellness and Healthcare .15 Stronger Security, Greater Safety .16 Enhanced Education and Training .17 Richer Resource Management .18 Conclusions .194 © GSMA | gsma/ic | gsma EXECUTIVE SUMMARY The combination of 5G, artificial intelligence and the Internet of Things will usher in a new age of intelligent connectivity. Drawing on interviews with mobile operators and analysts, this report describes the exciting services and experiences that will be enabled by intelligent connectivity: Compelling commerce - People will have continual access to a personal assistant in the cloud, regardless of where they are, while connected glasses or contact lenses will display personalised information and adverts. Self-navigating electric vehicles will take care of last mile deliveries. Crystal clear communications - Digital communications will capture many of the subtleties and nuances of in-person meetings and enable people to be virtually present in remote locations. By remotely controlling a drone, people will make virtual visits to friends or take virtual vacations. The drone will transmit live 360-degree images and audio to a virtual reality headset worn by the user. Entertainment everywhere - 5G promises to deliver ultra high-definition video, holograms, augmented reality (AR) and virtual reality (VR) for gaming and immersive TV, as well as digital services and content for connected stadia. Live sports coverage will be broadcast with a 360-degree view from the athletes perspective. Safer and smoother transportation - If every person and thing using the roads can communicate with everything else in the vicinity, then road transport will be much safer and more efficient. Smart cities will deploy traffic control systems that use 5G connectivity to instruct vehicles when to slow down and when to accelerate, removing the need for traffic lights and speed cameras. Slick supply chains - With a 5G network in place, individual elements of a supply chain could easily communicate with each other in real-time, coordinating their movements to optimise efficiency and keep waste to a minimum. Connected to each other by 5G, trucks will be able to platoon on motorways, automatically maintaining a safe distance between each other. Remote control of robots in real time - Remote operators will be able to see what a robots on-board cameras are filming and make adjustments to the robots actions in real-time. This kind of tactile Internet application relies on a high-bandwidth, low latency and ultra-reliable connectivity. Holistic wellness and healthcare - People will routinely wear connected wellness and security monitors providing continuous information about their vital signs, while enabling emergency alerts in the event of a fall or an attack. 5G will help healthcare managers to maximise the use of scarce resources and ensure that clinics dont run out of critical medicines and equipment. Stronger security, greater safety - Large numbers of continuously-connected cameras, sensors and alarms will make both private properties and public places more secure, while also enabling law enforcement to tackle so-called white- collar crimes. Enhanced education and training - trainee engineers, mechanics and medics could learn how to perform specific tasks by following instructions relayed via AR or by using VR simulations. Similarly 5G could enable these technologies to be used to teach science and geography students about specific habitats and environments. Richer resource management - Consumers and companies will have real-time information on everything from soil acidity to water pollution to the availability of parking spaces, increasing efficiency and reducing waste, while better managing energy usage. 5 © GSMA | gsma/ic | gsma INTRODUCTION k P VW T I V - - + + Delay Bandwidth Throuput h h P h P S q5 S 4 4 By 2021, 50 million people worldwide could be using 5G, rising to 1.2 billion by 2025 1 . They will be the first to enjoy an array of pioneering new mobile services. By vastly improving network capacity, throughput and responsiveness, while enabling operators to tailor connectivity to the application, 5G will change daily life for the better in many different ways. As well as delivering high quality mobile services, 5G will further scale the Internet of Things (IoT) to encompass 25 billion connections by 2025 2 , with more and more connected products capturing essential data. At the same time, smarter platforms enabled by artificial intelligence (AI) will use data collected from the IoT for machine learning and to improve decision making to deliver higher quality and more efficient products and services. Through the combination of 5G, AI and the IoT, the world will benefit from a new age of intelligent connectivity. The seamless combination of 4G, 5G and Wi-Fi will deliver reliable, superfast broadband connectivity anytime and everywhere. Ubiquitous download speeds of up to 1Gbps will enable a consistent high quality mobile broadband experience delivering continuous and seamless Internet access at home, office and on the move. People will, quite literally, always have a broadband connection available. In many places, 5G connections will serve as a wireless, maintenance-free substitute for a fixed-line broadband connection. “We are seeing this to some degree already, with operators offering a disruptive fixed-line substitute, which could be priced at $30 to $40 for 100Mbps connection,” notes Matthew Bloxham, Senior Analyst, Bloomberg Intelligence. At the same time, the unprecedented responsiveness of 5G networks will enable both businesses and consumers to benefit from the so-called tactile Internet, in which people will have fingertip control over remote machines and devices. In many cases, operators will be able to all but eliminate network lag, making it straightforward for individuals to interact virtually with each other and the environment using virtual reality and augmented reality. Low latency connectivity will enable vehicles and other machines to respond immediately to changes in their surroundings, supporting the rollout of self-driving cars, drones and robots (see Figure 1), while enabling an array of smart city applications, including intelligent traffic management and real- time detection of crime. As 5G evolves from theory to reality, the worlds mobile operators are preparing for some profound changes in their service proposition. “We have formed a 5G advisory board with 20 prominent CIOs from enterprises in which we discuss what 5G can do for their particular industries,” says Mishka Dehghan, Vice President, 5G Development at Sprint. “On the business side, we have considered 400 different types of use cases involving dozens of technologies across all verticals. 5G is going to democratise artificial intelligence, mixed reality and next generation robotics.” Figure 1: The most demanding services will depend on 5G Source: GSMA 1 Source: GSMA Intelligence 2 Source: GSMA Intelligence6 © GSMA | gsma/ic | gsma Furthermore, 5G is a highly flexible technology that will enable connectivity to be heavily customised for specific applications: No more one-size fits all. “With 5G, you can use software to enable the network capabilities you need for a particular use case essentially on demand,” observes Ricky Gill, Director of IoT for Rogers Communications. “I see 5G being a mouldable network.” The Americas are at the forefront of the development and deployment of 5G. AT&T, for example, plans to begin introducing mobile 5G services to customers in a dozen cities this year. “5G will change the way we live, work and enjoy entertainment,”says Susan A. Johnson, executive vice president, Global Connections & Supply Chain, AT&T. “Were moving quickly to begin deploying mobile 5G this year and start unlocking the future of connectivity for consumers and businesses. With faster speeds and ultra-low latency, 5G will ultimately deliver and enhance experiences like virtual reality, future driverless cars, immersive 4K video and more.” Verizon also plans to launch 5G in US cities during the second half of 2018. “5G has the potential to join a very exclusive club the handful of technologies throughout history that transform industries across every sector of the economy . redefining work, elevating living standards, and having a profound and sustained impact on our global economic growth,” says Ronan Dunne, Executive Vice President and Group President, Verizon Wireless. Drawing on interviews with mobile operators and analysts from the investment community, the following sections of this report describe some of the most compelling services and experiences that will be enabled by a fusion of 5G, AI and IoT. “With 5G, you can use software to design the network you need for a particular use case and then crumble it,” observes Ricky Gill, Senior Manager of M2M & IoT for Rogers Communications. “I see 5G being a mouldable network.”7 © GSMA | gsma/ic | gsma Want to find a restaurant, buy a ticket and receive personalised offers and discounts? The combination of 5G and artificial intelligence will make retrieving information and buying goods and services a breeze. Intelligent and omnipresent personal assistants Artificial intelligence has progressed to the point where powerful computers hosted in the cloud can generally understand natural language as it is spoken. As a result, people will be able to query a personal assistant in the cloud, regardless of where they are, via a seamless combination of 4G, 5G and WiFi connectivity. Individuals might wear a headset, connected via Bluetooth to their 5G handset, allowing them to converse with the personal assistant, which wil