20240506_石基信息_酒店餐饮行业对客服务正在变革：技术如何弥合差距_25页.pdf
:A Special Report By Shiji&A WS:P.1S HI J I G ROUP&AW SContentsP.2P.9P.3P.19P.7P.13P.18P.20P.22 5 7 147258936XVEVuNnQoNrQoQtQmRrOqRaQdN6MmOoOoMnRlOoOnQjMoOsN8OpPxOMYqQtNvPrNoPGuest Service in Hotel F&B Is Changing:How T echnology Is Bridging the GapP.21 50 Guest Service in Hotel F&B Is Changing:How T echnology Is Bridging the GapP.3 4.9%2021 7 2023 4 140 2019 1.2 5 ztX315toGuaENEeQvxQTWZKvZxvDHl7CnYBIQwX/6MN4uaZixIs2Imn6qfETj64b P.42023 4 7.7%2019 34%23%3.2.CBRE 2022(PAR)2019 88.3%PAR 2019 80.2%75%(GOP)25%25%GOP 75%:P.5 2019 2022 133%2024 1 CalvinAppleton 4.:P.65.2023 GRI 84.9%2019 1.2:Guest Service in Hotel F&B Is Changing:How T echnology Is Bridging the Gap8P.Buckhead(Grand Hyatt Atlanta)CalvinAppleton P.7 7 PMS Appleton:Guest Service in Hotel F&B Is Changing:How T echnology Is Bridging the Gap9P.57%10 57%Appleton:Guest Service in Hotel F&B Is Changing:How T echnology Is Bridging the GapP.9 2018 31%49%Wolfgang Emperger 4 P.10 2019 Jan Freitag,CoStar 24/7 Nandini Roy Choudhury:P.11(CBRE)Robert Mandelbaum Andrew Hartley(American Liberty Hospitality)Jason Kaminski Shiji Digital Dine 30%Kaminski:P.12 PMS Hospitality Technology 2023 POS 71%POS POS71%57%43%43%:Guest Service in Hotel F&B Is Changing:How T echnology Is Bridging the GapP.13 POS POS POS POS API POS PMS,POS 5 POS POS P.14 POS CRM POS SevenRooms eat2eat OpenTable POS POS POS:P.15 57%POS TMS KDS POS Ryan King:P.16 Hospitality Technology 2023 POS Infrasys Cloud POS POS American Liberty Hospitality Jason Kaminski:Guest Service in Hotel F&B Is Changing:How T echnology Is Bridging the GapP.18 2023 64,706 62.2%Jason Kaminski Calvin Appleton 6-Nikkie Singh Guest Service in Hotel F&B Is Changing:How T echnology Is Bridging the Gap.22P 457 3 12 7 P.196:POS APP 8 Guest Service in Hotel F&B Is Changing:How T echnology Is Bridging the GapP.22 9 002153 1998 5,000 80+31 91,000,200,000 700,000 91,000 60%200,000 700,000 60-70%10000+50000 500 Your technology is our guest
