IT 20212 IT 2021 10000 13%IT IT IT 57.8%IT IT IT IT IT IT IT IT IT IT SaaS IT IT SMS3IT 1IT 2IT 3IT 44 IT IT IT IT IT GB/T 18354-2006 IT IT IT LTC Leads to Cash,IT IT IT IT IT IT IT IT IT IT IT IT IT GB/T 18354-2006 IT IT IT IT5 IT IT IT 2021 13%IT IT IT 57.8%IT IT IT 2020 IT IT 2020/4.14.65.26.16.97.78.69.710.912.314.4%11.0%14.5%16.2%12.9%11.9%11.7%12.9%12.6%12.5%2014 2015 2016 2017 2018 2019 2020 2021e2022e2023e2014-2023 IT IT IT%30.1%27.7%15.5%12.9%2.8%2.6%8.5%2020 IT 6 IT IT IT 46%ITO IT 2013 40%2019 IT IT IT 2020 IT 46.0%33.0%21.0%2019 ITO BPO KPO 36.0%9.1%0.9%2019 41.2%42.7%43.9%44.9%46.1%47.3%48.6%49.8%51.1%52.3%2014 2015 2016 2017 2018 2019 2020e2021e2022e2023e2014-2023 IT 7 IT IT IT 2020 4 ITSS 5000 ITSS ITSS IT IT 0.8%IT IT ITSS 382048846439 292020 ITSS 8 IT IT IT IT IT IT IT IT IT IT IT IT 2020 IT 56 63 73 82 96 110 122 133 149 166 2 4 6 8 12 15 18 22 28 34 2014 2015 2016 2017 2018 2019 2020 2021e 2022e 2023e2014-2023 ITOM&ITOA ITOM ITOA9 5.4%19.8%36.8%30.2%8.5%2020 DevOps IT 1/2-IT IT DevOps IT DevOps IT IT IT N=197 2020 10-2020 11 iUserSurvey 2020 DevOps CodeBuildTestDeployOperateMoniterDevOpsDevOps 10 IT 2/2 IT IT IDC IT IT IDC 1 2 IT 3 2017 2018 2019 2020 2020 BIM CDF IDC IDC DCIM 1241662263151251071813642016 2017 2018 20192016-2019 11 41.9%42.4%41.8%40.9%8.7%8.8%8.7%9.5%34.6%33.0%33.1%32.3%11.1%11.9%12.4%13.1%3.7%3.9%4.0%4.2%20192020e2021e2022e2019-2022 IT IT IT IT IT IT IT IT 2019 11.1%2022 13.1%IT IT IT IT IT IT IT IT IT IT IT IT Gartner IT IT IT IT IT IT IT/IT IT IT IT IT 12 IT IT IT IT IT IT IT IT IT IT IT IT IT IT IT IT IT IT 13IT 1IT 2IT 3IT 414 IT IT IT IT SCM IT IT IT/IT IT IT IT LTC IT IT IT IT IT SCM IT/LTC IT15 IT SCM IT IT SCM IT IT SCM SCM IT IT IT SCM SCM IT ERP OA CRM IT SCM IT IT SCM IT IT IT IT 16 IT SCM IT IT IT SCM IT SCM CRM IT IT SCM IT SCM IT B2B IT IT IT SCM IT IT 17 IT SCM SCM IT SCM ERP SaaS SCM IT SCM IT SCM SCM ERP SAP SCM SCM SaaS SCM SCM SCM/CRM ERP B2B IT IT 18 IT IT IT IT IT IT IT IT IT IT IT IT IT IT IT IT IT IT IT IT/IT 123 IT/IT IT IT/IT IT IT IT IT IT IT IT 19 IT IT IT IT IT IT IT IT IT IT IT IT IT 20 3.8%19.8%24.8%10.8%28.0%15.3%48.4%49.7%2.7%11.8%21.8%12.7%13.6%14.6%56.4%31.8%9.9%16.9%35.2%21.1%18.3%12.7%31.0%23.4%/IT/(%)(%)(%)IT IT IT B2B IT B2B IT IT IT 40%IT IT 2021 IT 25%35%40%2020 IT IT 2020 21 IT IT IT IT IT IT IT IT IT SaaS ERP OA CRM IT IT IT IT IT IT IT 22 IT IT IT IT IT IT IT IT IT IT IT IT 23 IT IT 1 IT IT 2 IT IT 3 IT SaaS IT IT IT IT IT IT IT IT 24 IT IT IT 60%IT IT IT IT/IT IT2018 75448423926610541117561301613584570661996835752178348188 824516.4%11.6%10.0%13.8%11.5%10.7%4.4%15.4%8.6%10.3%10.0%4.2%4.5%0.7%2014 2015 2016 2017 2018 2019 2020%2014-2020 IT IT-PC IT-&OA IT IT IT IT IT 25 IT IT IT IT IT IT IT 1.2.3.IT IT IT IT IT+IT IT IT 1.2.123IT+IT IT IT IT IT IT IT IT IT IT IT IT/IT IT IT IT IT 26 IT LTC IT IT LTC IT IT CRM IT IT LTC IT IT IT IT IT 7 24 LTC Leads to Cash IT IT IT 27 40506070802016Q12016Q22016Q32016Q42017Q12017Q22017Q32017Q42018Q12018Q22018Q32018Q42019Q12019Q22019Q32019Q42020Q12020Q22020Q32020Q4 IT IT Choice 2016Q1-2020Q4 IT IT 2020 IT IT IT IT IT IT 28 IT IT IT IT IT IT IT SCMCRM IT+IT 29 IT 2021 IT IT IT IT CRM SCM IT/B2B 30IT 1IT 2IT 3IT 431 IT-IT+IT IT DaaS SaaS PaaS IT PaaS AI+IT IT IT IT DaaS SaaS PaaS IT+32-IT IT 12 AI ITOM ITSM IT AI DOCP DOMC DOSM DOBM 33-IT+IT IT IT PPSA 7 API6 VOP API Punch-out IT-(IT IT IT IT IT 34 IT-+SaaS IT SaaS+SaaS+IT IT IT+35-3S IT IT IT IT IT Supply Chain IT Service 3S IT IT IT 3S Services Supply Chain IT SaaS AGV MDT IOT IT 5.2 600 IT IT SaaS IT 36-IT 2021 6 400 IT IT IT IT 3S IT IT IT IT IT IT IT 3S SaaS+Supply Chain Services AR/IT/B2B/+37IT 1IT 2IT 3IT 438 IT IT 2021 AIOT IT IT IT IT 39 IT IT+IT IT SaaS IT IT IT SaaS 40 IT IT IT IT IT IT IT IT SaaS IT SaaS IT IT IT IT 020103 SaaS SaaS IT 41 IPO 42 2002 3000 400-026-Contact Us 43