Finance in a Digital World 2018 112 | Copyright 2018 Deloitte Development LLC. All rights reserved. Finance in a Digital World TM Digital World What is driving todays digital transformation and what does it mean for finance? Future of Work/ What does the future of work for finance look like across finance functions and processes? Talent Essentials/ How is digital reshaping the talent marketplace and finance skillsets? Where to Start/ What could the digital transformation journey look like for a finance organization? 1 2 3 4Finance in a Digital World TM 3 | Copyright 2018 Deloitte Development LLC. All rights reserved. Finance In A Digital World: Navigating The FogFinance in a Digital World TM 4 | Copyright 2018 Deloitte Development LLC. All rights reserved. The Digital Revolution LEGEND Industrial Revolution EARLY STAGE TECHNOLOGY MATURE TECHNOLOGY FUTURE EVENT 1700s 1784 | 1 st Industrial Revolution: Water, Steam, & mechanical production 1784 BPM Systems Early Stage RPA Early Stage Cognitive Capable RPA 1 Solutions Deployed Cognitive Augmentation & Automation Dependence on Global Horizontal Category MLPs 2018 | 4 th Industrial Revolution: RPA, Cognitive, and Horizontal Machine Learning Platforms (MLPs) 2018 Within 10 Years 10 1870 | 2 nd Industrial Revolution: Electricity and the Assembly Line 1870 1969 | 3 rd Industrial Revolution: Mainframes, Email, Internet 1969 (1) Robotic Process Automation (Source: Industry 4.0: Challenges and Solutions for the Digital Transformation of Exponential Technologies, Deloitte AG, 2015 and Deloitte proprietary researchFinance in a Digital World TM 5 | Copyright 2018 Deloitte Development LLC. All rights reserved. Why Finance in a Digital World? Finance is now under pressure to manage its own operations. Best-in- class finance means finding ways to automate everything, generate insights, and increase decision speed / accuracy. Stay ahead of the pack, or find your organization left behind. DIGITAL IS AN ERA And the largest economic change since the industrial revolution. The tech revolution is forcing finance to change everything including the way it plans, budgets, forecasts, partners, pays, accounts, controls, reports, and manages risk.Finance in a Digital World TM 6 | Copyright 2018 Deloitte Development LLC. All rights reserved. Disruption is a given. Digital is the enabler & differentiator . Digital disruption presents new challenges And finance is feeling the impact Digital technologies will automate half of the work humans currently perform by 2025 . 2025 50% Within 2- 3 years, 76% of Executives expect cognitive tech to transform their companies . 2-3 76% 57% of senior Finance leaders say that building skills in predictive analytics is critical. 57% There will be a shortage of up to 181,000 U.S. workers with deep analytical skills in the next year. 2019 181,000 Natural-language generation will be a standard feature of 90% of BI & analytics platforms by 2019. 2019 90% BI Data volumes are exploding Finance doesnt own analysis Unstructured is different Business cycles are up for grabs The talent crunch is realFinance in a Digital World TM 7 | Copyright 2018 Deloitte Development LLC. All rights reserved. New challenges, new tools Blockchain There are seven technologies that have increasing relevance to the work of Finance. 目前有七大技术与财 务工作的相关性日益增加 Some of the new digital tools available to Finance focus specifically on updating core systems and existing capabilities. 财 务 工 作 目 前应 用的一 些新技 术 主要关注在 现有核 心系统 和能力 的更新 上。 Other tools we call them exponentials are designed to deliver new and different capabilities. 其他那些 指数 级技术 用来推 动新能 力的产 生。 Together, they form a toolset Finance can use to improve its own performance and serve the business more effectively, especially when these tools are used together. 总之，这些技术形成了一个财 务可用来提升绩效、业务支持效率的 工具包 ，当这 些技术 在 一起使用时，效果将更大。 Cloud Process Robotics Visualization Cognitive Computing In-Memory Computing Advanced Analytics EXPONENTIALS 指 数 技术 CORE MODERNIZATION 当 代 核心技术Finance in a Digital World TM 8 | Copyright 2018 Deloitte Development LLC. All rights reserved. Digital World What is driving todays digital transformation and what does it mean for finance? Future of Work/ What does the future of work for finance look like across finance functions and processes? Talent Essentials/ How is digital reshaping the talent marketplace and finance skillsets? Where to Start/ What could the digital transformation journey look like for a finance organization? 1 2 3 49 Digital shift is leading the direction for the evolution of finance Added value Desktop computing Decentral org Data Capture Accounting mindset Manual Double entry book-keeping Hindsight Accounting Shift Insight Performance Mgmt Mobile services Shared service Business Partnering mindset Finance Business Partnering Exponential Shift Foresight Cognitive & AI & Digital business Transformation 1340 1970 1980 1990 2000 2005 2020 2025 2010 2015 Activity focus The current development is exponential the next step has never been larger, while the gap between leading and low performing functions has never been larger Cloud RPA In-memory Visualization Adv Analytics Block-chain Finance of future Lowest performing quartile Indicative order and timeline Reduced cost Increased access to data Advanced analytics Future of finance will focus on three major areasOur Finance 2025 Predictions 2025 1. Operational Finance. Automation and blockchain have streamlined transaction processing. The majority of transactions are now touchless. Headcounts plummet. Human capacity unleashed. 1. 2. The Role of Finance. With operations automated, Finance doubles down on business insights and service. Organizational and enterprise boundaries blur. 2. 3. Finance Cycles. Finance goes real time. Periodic reporting will no longer drive operations and decisionsif it ever did. 3. “ ” 4. Self-Service. The shift to self-service will accelerate. Radically. 4.Our Finance 2025 Predictions 2025 5. Operating Models. New service-delivery models will emerge as robots and algorithms join a more diverse finance workforce. Companies will assess the benefits of automation against onshore and offshore operations. 5. . 6. Enterprise Resource Planning. Finance applications and microservices will challenge traditional ERP. Big vendors will be prepared. 6. ERP ERP 7. Data. The proliferation of APIs will drive data standardization, but it wont be enough. Many companies will still struggle to clean up their data messes. 7. API12 2018 Deloitte Touche Tohmatsu India LLP Our Perspective on the Future of Work W E W I L L S E E M O R E W E W I L L S E E L E S S Automated monthly close and forecasting activities Simplification of processes and reduction of unrewarded complexity Differentiation of finance support to parts of the business / Predictive modeling, self-service reporting, and digital assistants, freeing up capacity for finance to provide strategic advice “ ” “ ” Blurring of functional borders as finance moves deeper into other functional areas for data and insights Changes to historic finance rhythms (e.g. monthly close) as results and analyses can be produced instantaneously leveraging cognitive technologies “ ” Large teams performing idiosyncratic work in fragmented and disconnected systems Manual effort to process and validate transactions alleviated by blockchain Disparate processes and data as finance governs more end-to-end Decentralized processes relying heavily on spreadsheets Excel-heavy work, which relies on pooling data from across several platforms Excel Time dependent and retrospective reporting as stakeholder expectations for timely data increases dramatically W O R K What the role of Finance is, how their work is managed, and how Finance is governed The role of finance, including ownership and accountability How work gests done (humans or machines) Value-add opportunities What opportunities exist to accept, preserve, optimize/automate Finance processes? What digital capabilities should Finance have? How can Finance leverage freed capacity to add new value? SCOPE KEY QUESTIONS13 2018 Deloitte Touche Tohmatsu India LLP Our Perspective on the Future of Workforce W E W I L L S E E M O R E W E W I L L S E E L E S S Data scientists and design professionals create new automated reporting and end to end transactional systems overseen by a nerve center Connections between finance, IT, and other business units, as finance workers seek to understand how key business decisions affect forecasting IT Consultative skills needed such as advanced problem solving and storytelling, as finance is looked upon to turn insights into effective communications Finance organizations recruiting candidates who are able to continuously learn and progress Change in the nature of careers, including reduced job tenure and speed in which skills become redundant On-campus workers staying in a static location Static and homogenous culture with a stationary team structure Tasks assigned to static groups with one set of domain expertise Hierarchical and siloed firm structure, where cultural stagnation is high and workers in satellite locations may feel isolated from headquarters SCOPE KEY QUESTIONS What the role of Finance is, how their work is managed, and how Finance is governed What opportunities exist to accept, preserve, optimize/automate Finance processes? What digital capabilities should Finance have? How can Finance leverage freed capacity to add new value? W O R K F O R C E Who does the work, how Finance is structured, and the skills/capabilities required / Who does the work Skills needed to do finance work The targeted operating model How should our operating model change? What hard and soft skills should Finance Workforces have? How will our talent model change? How will we recruit and retain talent differently14 2018 Deloitte Touche Tohmatsu India LLP Our Perspective on the Future of Workplace W E W I L L S E E M O R E W E W I L L S E E L E S S Smart and frictionless working places to foster employees safety, health and well-being Remote and virtual workers working in a range of locations, relying on digital tools for collaboration Nimble and dynamic culture with an agile and mobile team structure Management tools to solve talent deployment issues eg: SMART Flat and agile organizational structure, Traditional accountants who perform transactional processing using spreadsheets and tables Disjointedness between finance and other functional areas, as finance will leverage leading analytics to provide insights as business partners Barriers understanding and communicating with the business, and fewer gaps between business units Ad hoc training, as micro-training (i.e. small nuggets of content) and on-demand modules will enable team members to learn at any time Permanent and homogenous job positions SCOPE KEY QUESTIONS W O R K P L A C E Where people in Finance physically work, how they collaborate and the tech required Technology needed to do the work Where people are located How people will collaborate Do we have the technology foundation to leverage the digital tools we want? What does the future physical workplace look like? Who will work where? How will we foster a collaborative culture15 2018 Deloitte Touche Tohmatsu India LLP The size, competencies, and cost of the operational finance organization will shift significantly, as characterized by automated, low-value transaction processing and an increased focus on high-value, forward-looking analytics Reimagined Process Redefined Talent Technology Enablers Automated Transaction Processing Continuous and automated consolidation, allocation and report generation and auto-creation of journal entries Continuous evolution of outsourcing and insourcing balance as robotics mature, removing need for manual work Cognitive solutions enabled by machine learning will create, post and approve finance transaction through self learning capabilities Embedded Analytics Performance of data analysis and determination of how to provide cost savings in Finance operations Embedded analytics as transactions are processed Embedded analytics will be processed through enhanced workflows and visualizations, and easily accessed on mobile devices Automated Exception-Based Auditing Movement away from manual and reconciliation toward an audit function review Complete elimination of manual validation and reconciliation Robotic process automation and cognitive solutions enable automation of finance transactions Fully Reimagined Close Process Significant automation frees up resources from time-consuming month end activities Continuous close eliminates month-end bottleneck Robotic process automation enables continuous close and visualization tools create snapshot views The digital evolution of Operational Finance16 2018 Deloitte Touche Tohmatsu India LLP Real-time scenario planning, forecasting and analytical capabilities will position business finance leaders as highly valuable business partners who enable the organization to make better business decisions Automated Business Planning Planning processes will become 40-60% more efficient due to reduced planning cycles and integrated business planning that leverages cross business data, & predictive & prescriptive analytics 40-60% Virtual work forces and crowdsourcing predict trends that impact planning Job satisfaction and improved workforce retention for millennials Cognitive solutions will determine an expected future outcome using pattern recognition and algorithms on Big Data Synchronized common information and data models Personalized Cognitive Reporting Talent will upskill to action upon data and reports in real-time Virtual work teams and networks will formulate around problem solving, rather than functions Reports are auto-pushed to end-users on mobile devices Reporting tailored to each users role to minimize fog of reports and metrics Over 90% of organizations will use data visualization to ease decision-making 90% 80-90% of organizations will use Cloud/Mobile platforms to disseminate reporting 80-90% / Insight Driven Organization (IDO) (IDO) More than 80% of Fortune 500 will be an insight-driven organization to retain competitive advantage 80% 500 Organizations will reduce decision making cost by 30% 30% Big Data leveraging mobile, cloud, & cognitive solutions to add granularity to better understand business performance Data & speed required to automate decisions through cognitive CFO and CIO will champion IDO around the boardroom table to set the vision CFO CIO IDO Data scientists, statisticians, predictive analysts, and BI analysts will emerge as the most valued roles in finance The digital evolution of Business Finance Reimagined Process Redefined Talent Technology Enablers17 2018 Deloitte Touche Tohmatsu India LLP By continuously monitoring threats and predicting events before they occur, technology will completely redefine the way in which finance specialists protect and maintain enterprise value T