The Global Covid-19 FinTech Market Rapid Assessment Study with the support ofThis study was partially funded by the UK Foreign, Commonwealth and Development Office (FCDO) through the Cambridge Alternative Finance Collaboration Network (CAFCN) Programme implemented by the Cambridge Centre for Alternative Finance (CCAF) at the University of Cambridge Judge Business School. The financial contribution provided by the World Bank Group towards this study was partially funded by the Ministry of Finance of Luxembourg, which has contributed to the funding as a donor for the World Bank Groups Joint Capital Markets (JCAP) Program. Please cite this study as CCAF, World Bank and World Economic Forum (2020) The Global Covid-19 FinTech Market Rapid Assessment Report, University of Cambridge, World Bank Group and the World Economic Forum.The Global Covid-19 FinTech Market Rapid Assessment StudyTable of Contents Forewords .7 CCAF Foreword . 7 World Bank Foreword . 8 World Economic Forum Foreword . 9 UK Foreign, Commonwealth and Development Office Minister Foreword . 10 Research Team .11 Contributors and Reviewers . 11 Acknowledgements. 11 Acronyms . 15 Executive Summary .16 FinTech market performance in general during Covid-19 . 16 FinTechs Responses to Covid-19 . 17 FinTech operations and fundraising challenges during Covid-19 . 18 Regulatory responses and support for FinTechs during Covid-19 . 18 Chapter 1. Introduction .21 Research Objectives . 21 Rationale for Study: Existing evidence of the impact of Covid-19 in FinTech . 21 Methodology . 22 Developing a Working Taxonomy for FinTech . 24 Overview of Survey Respondents . 25 Chapter 2. Global overview of the FinTech industry .28 Market performance of the global FinTech industry in light of Covid-19 . 28 FinTech Changes in Policies, Products and Services as a Response to Covid-19 . 29 Participation in Covid-19 Relief Measure(s) as a delivery partner . 32 Regulatory Responses and Policy Needs during Covid-19 . 33 Financial Position and Operational Challenges to the Global FinTech Industry . 35 The impact of Covid-19 lockdowns on FinTechs .36 Lockdown Stringency Impact on Operational Indicators . 37 FinTech markets by World Bank income groups . 39 Chapter 3. Impact of Covid-19 on selected FinTech Verticals . 45 Digital Lending . 45 Overview of Respondents . 45 Market Performance Indicators . 47 Change in Investor Activity . 49 Changes to Existing Products and Services .50 New Products and Services . 50 Participation in Covid-19 Relief Measures . 51 Regulatory Responses or Innovations . 51 Operational and Risk Indicators . 52 Digital Payments . 53 Overview of Respondents . 53 Market Performance Indicators . 55 Changes to Existing Products and Services . 56New Products and Services . 57 Participation in Covid-19 Relief Measures . 58 Regulatory Responses or Innovations . 58 Operational and Risk Indicators . 59 Digital Capital Raising . 60 Overview of Respondents . 61 Market Performance Indicators . 62 Change in Investor Activity . 63 Changes to Existing Products and Services .64 New Products and Services . 65 Regulatory Responses or Innovations . 65 Operational and Risk Indicators . 66 InsurTech . 67 Overview of Respondents . 67 Market Performance Indicators . 68 Changes to Existing Products and Services . 70 New Products and Services . 70 Regulatory Responses or Innovations . 71 Operational and Risk Indicators . 71 Market Provisioning . 72 Overview of Respondents . 72 Market Performance Indicators . 74 Changes to Existing Products and Services . 75 Regulatory Responses or Innovations . 76 Operational and Risk Indicators . 77 Chapter 4. Impact of Covid-19 on selected regions . 80 Sub-Saharan Africa .80 Overview of SSA Respondents .80 Market Performance Indicators for Top 3 Verticals . 81 Regulatory Responses or Innovations (Top 5) . 81 Government Interventions (Top 5) . 82 The Asia-Pacific Region . 82 Overview of APAC Respondents . 83 Market Performance Indicators for Top 3 Verticals . 83 Participation in Covid-19 Relief Measures .84 Regulatory Responses or Innovations (Top 5) .84 Government Interventions (Top 5) .84 North America . 84 Overview of North America Respondents . 85 Market Performance Indicators for Top 3 Verticals . 85 Regulatory Responses or Innovations (Top 5) .86 Government Interventions (Top 5) . 86 Europe & the United Kingdom . 87 Overview of Europe (excluding UK) Respondents . 87 Market Performance Indicators for Top 3 Verticals . 88 Regulatory Responses or Innovations (Top 5) .88 Government Interventions (Top 5) . 88 6 United Kingdom a Country-Level Case Study . 89 Country context and overview of Respondents. 89 Market Performance Indicators for Top 5 Verticals . 90 Transaction Volume for Key Models in the UK - 2019 . 90 SME-Focused Finance . 91 Changes to Products and Services . 94 New Products and Services . 95 Regulatory Responses or Innovations (Top 5) . 95 Government Interventions (Top 5) . 96 Latin America and the Caribbean . 96 Overview of LAC Respondents . 97 Market Performance Indicators for Top 3 Verticals . 97 Regulatory Responses or Innovations (Top 5) . 98 Government Interventions (Top 5) . 98 Middle East and North Africa . 98 Overview of MENA Respondents . 99 Market Performance indicators . 99 Regulatory Responses or Innovations (Top 5) .100 Government Interv