Norton Cyber Security Insights Report,2017-2018,Global Results,Table of Contents,2,1.2.3.4.5.6.,Key FindingsCybercrime by the NumbersPortrait of a Cybercrime VictimConsumers Contradicting BeliefsState of Consumers TrustAbout the 2017 Norton Cyber Security Insights Report,3910 1617 2021 2425 2627 30,Key Findings,Key FindingsWhen it comes to cyber security, consumers are overconfident in their security prowess, leaving themvulnerable and enabling cybercriminals to up the ante this year, which has resulted in record attacks.,978 million people in 20 countries were affected by cybercrime in 2017.44% of consumers were impacted by cybercrime in the last 12 months.The most common cybercrimes experienced by consumers or someone they know include:o Having a device infected by a virus or other security threat (53%)o Experiencing debit or credit card fraud (38%)o Having an account password compromised (34%)o Encountering unauthorized access to or hacking of an email or social media account (34%)o Making a purchase online that turned out to be a scam (33%)o Clicking on a fraudulent email or providing sensitive (personal/financial) information in response to a fraudulentemail (32%)As a result, consumers who were a victims of cybercrime globally lost $172 billion an average of $142 per victim ,and nearly 24 hours globally (or almost three full work days) dealing with the aftermath.4,Key FindingsCyber security concerns do not always seem to translate to good behaviors as many consumers putthemselves at risk in their day-to-day lives. This leads us to a startling cybercrime confession: those whoemphasize the importance of online security, generally contradict themselves through their actions, and as aresult, are more likely to fall victim to cybercrime.Cybercrime victims share three common traits:,Overconfident in Cybersecurity Prowess: Consumers whove fallen victim to cybercrime, emphasize the importanceof online security more than non-victims, yet theyre more likely to contradict their efforts through simple missteps.While 44% of consumers have personally experienced cybercrime, 39% of cybercrime victims globally report gainingtrust in their ability to hold and protect their personal information and data and 33% believe they're at a low risk ofbecoming a cybercrime victim.Favor Multiple Devices: Consumers who adopt the newest technologies and own the most devices are also more likelyto be victims of cybercrime. More than one third (37%) own a gaming console and smart device, compared to 28% ofnon-victims. Theyre also almost twice as likely to own a connected home device than non-victims.Dismiss the Basics: They practice new security techniques such as fingerprint ID (44%), facial recognition (13%),pattern matching (22%), personal VPN (16%), voice ID (10%) and two-factor authentication (13%). Yet, 20% ofcybercrime victims globally use the same password across all online accounts and 58% shared at least one device oraccount password with others. By comparison, only 17% of non-cybercrime victims use the same password across allonline accounts and 37% share their passwords with others.5,Key FindingsFrom Millennials to Baby Boomers, to the parents in between, everyone leaves their virtual door openwhen it comes to security.,Confession: Millennials are the most technologically savvy owning the most devices (four devices on average) andadopting advanced security practices (32%) such as pattern matching, face recognition, VPN, voice ID and two-factorauthentication, yet they make simple security mistakes such as bad password management (70%) and become acybercrime victim, with 60% globally experiencing a cybercrime in the last year alone. :o One in four (26%) of Millennials use the same password for all accounts, compared to 10% of Baby Boomers.o 63% of Millennials globally have shared at least one or more of their passwords with another person, comparedto 36% of Baby Boomers.Confession: Baby Boomers and Seniors are generally the safest age groups, though they make faux pas as well:o 61% of Baby Boomers and two-thirds of Seniors globally use different passwords, but 39% of Baby Boomers and49% of Seniors write those passwords down on a piece of paper.o Globally. Seniors are least likely to back up their devices, with 16% failing to back up any devices.o Notably, Baby Boomers globally lost an average of $167 the highest of all age groups and 15 percent higherthan the global average.Confession: Parents are worried about many things when it comes to their child and the Internet but few act. 96% of,parents globally worry about their children and the Internet, yet only a third of parents always supervise their childrenonline when they are playing online games, using social media or surfing the internet. Meanwhile, 11% of parentsglobally do not take any actions to protect their children online.6,Key FindingsConsumers boundaries skewed between cybercrime and “real life”,Confession: While 81% of consumers globally think a cybercrime should be treated as a criminal act, 43% believe itsacceptable to commit morally questionable online behaviors in certain instances:o One fourth (26%) of consumers globally say reading someones emails without their consent is sometimesacceptableo 21% of consumers globally believe using a false email or someone else's email to identify their self online issometimes acceptableo 15% of consumers globally believe that accessing someone's financial accounts without their permission issometimes acceptableInterestingly, 53 percent of cybercrime victims globally were more likely to think it was acceptable to commit morally,questionable online behavior than non-victims (32%):o 31% of cybercrime victims globally say reading someones emails without their consent is sometimes acceptablecompared to 18% of non-victimso 25% of cybercrime victims globally believe falsely identifying themselves is sometimes acceptable compared to14% of non-victimso 18% of cybercrime victims globally believe that accessing someone's financial accounts without their permissionis sometimes acceptable compared to 10% of non-victims7,Key FindingsDespite this years cyberattacks, consumers continue to trust the institutions that manage their data and personalinformation; though, they have lost trust in their government.,Consumers globally have gained or maintained the same level of trust in the following institutions that manage theirdata and personal information:o 76% in identity theft protection serviceso 80% in internet service providerso 80% in email providerso 82% in financial institutionsConcerningly, however, 41% of consumers globally lost trust in their government to manage their data and personal,information.8,What to Do?Stick to the basics. The realities of cybercrime can feel daunting, but practicing basic behaviors, such as properpassword hygiene will go a long way. While new technologies such as facial recognition and voice ID are effective, itall starts with basic security measures such as:,Craft the perfect password: Dont tie your password to publicly available information as it makes it easier for the bad guys to guessyour password. Be sure to use a phrase that consists of a string of words that are easy to memorize but hard for anyone else to crack.The longer your password, the better it is. Additionally, if your account or device enables it, consider two-factor authentication for anadditional layer of security. That way, if your password is compromised, its harder for the hacker to access your account. Finally, onceyouve created a strong password, stick with it until youre notified of a security breach. If you still feel overwhelmed, use a passwordmanager to help!Know the ins and out of public Wi-Fi networks: Accessing personal information on unprotected public Wi-Fi is like broadcasting yourentire screen on TV everything you do on a website or through an app, could potentially be exposed. Avoid anything that involvessharing your personal information (paying a bill online, logging in to social media accounts, paying for anything with a credit card, etc.).If you must access the information over public Wi-Fi, consider using a Virtual Private Network (VPN) to secure your connection and helpkeep your information private.Dont keep a (dis)connected home: When installing a new network-connected device, such as a router or smart thermostat, rememberto change the default password. If you dont plan on using the Internet feature(s), such as with smart appliances, disable or protectremote access when not needed. Also, protect your wireless connections with strong Wi-Fi encryption so no one can easily view the datatraveling between your devices.Dont go on a phishing expedition: Think twice before opening unsolicited messages or attachments, particularly from people you dontknow, or clicking on random links. The message may be from a cybercriminal who has compromised your friend or family membersemail or social media accounts.Be in control when online: Protect all your devices with a robust, multi-platform security software solution to help protect against the,latest threats.,Cybercrime by the Numbers,Within the last year, more than 978 million adults in 20 countriesglobally experienced cybercrimeAdult population of 20 countries - 3.1 billion,Online population (57%) - 1.8 billionMillions unless noted:,Experienced Cybercrime 978 million,11,Australia,Brazil,Canada,China,France,Germany,Hong Kong,India,Indonesia,Italy,Japan,Mexico,Netherlands,NewZealand,Singapore,Spain,Sweden,UAE,UK,USA,2017,6.09,62.21,10.14,352.70,19.31,23.36,2.41,186.44,59.45,16.44,17.74,33.15,3.43,1.14,1.26,16.20,2.09,3.72,17.40,143.70,53% of consumers experienced cybercrime or know someone whohas,12,8%7%7%6%,14%13%13%13%12%12%10%10%9%,18%17%16%16%14%14%,36%,15%13%14%12%,15%15%21%17%19%22%16%18%17%,19%23%17%21%20%16%,26%,22%19%20%18%,27%26%32%28%30%33%25%26%25%,34%38%30%34%33%28%,53%,Experienced a ransomware attackHad someone gain unauthorized access to a smart home deviceHad payment information stolen from your phoneLost a job or a promotion due to a social media posting you did not post,Detected unusual activity on your home Wi-Fi networkMy location-based information was accessed without my permissionClicked on a fraudulent email or provided sensitive (personal/financial) information in response to a fraudulent emailReceived a phone call or text that resulted in malware being downloaded to your mobile deviceHad a child's online activity compromise your security (Parents only)Had a child that was bullied online (Parents only)Had your financial information compromised as a result of shopping onlineBeen a victim of identity theftFell for a technical support scam,Had an account password compromisedExperienced credit or debit card fraudBeen notified that your personal information was involved in a data breachUnauthorized access to or hacking of your email or social network profileMade a purchase online that turned out to be a scamHad others use your home Wi-Fi without permission,Had a device computer/tablet/phone infected by a virus or other security threat,I have,Someone I know has,Either I or someone I know has (Net),13,Australia,Brazil,Canada,China,France Germany Hong Kong India,Indonesia,Italy,Japan Mexico Netherlands,NewZealand,Singapore Spain Sweden,UAE,UK,USA,2017,$1.9,$22.5,$1.5,$66.3,$7.1,$2.6,$0.1,$18.5,$3.2,$4.1,$2.1,$7.7,$1.6,$0.1,$0.4,$2.1,$3.9,$1.1,$6.0 $19.4,Consumers who were victims of cybercrime globallylost $172 billionTheaveragevictimlost$142Figures represented in billions (USD):,The average cybercrime victim spent nearly24 hours (23.6 hours) globally (or almost three fullwork days) dealing with the aftermath,Australia,Brazil,Canada,China,France Germany,Hong Kong,India,Indonesia,Italy,Japan,Mexico Netherlands New Zealand Singapore Spain,Sweden,UAE,UK,USA,2017,16.2,33.9,10.3,28.3,16.0,14.6,18.9,50.7,34.1,19.2,5.6,55.1,5.6,9.0,14.6,22.1,22.0,47.9,14.8,19.8,14,Consumers emphasize the importance of online security,PROTECTIONfrom maliciousthreats is thebiggest concern,50%,62%59%,81%77%77%70%,85%84%82%82%,Manage all my passwordsProtect my entire home network, not just individual devices,from threatsMonitor and control the content my child(ren) access online(Parents Only)Secure my Wi-Fi connections outside of the homeProtect the files, photos and videos I have on cloud servicesControl the information my family shares on social networksTurn off the internet and/or internet access to the devices inmy household,Protect me from malicious sites or filesProtect my mobile devices from viruses, malicious apps andsuspicious text messagesKeep my online activity and personal information privateMonitor and restore my identity if it is stolen,Important (Top 2)15,Yet, one-third store their passwords insecurely and one in five usethe same password for all accounts.,16,1%,4%3%,6%,9%,12%,16%,19%,32%,34%,I use different passwords and write them down on a piece of paperI use a technique to remember different passwordsI use the same password for all my accountsI use different passwords and have them in a file on my computer or smartphoneI use different passwords and have my computer's web browser save them for meI use different passwords and use a password manager program to store themOther methodsI just reset my passwords so I don't have to remember themI keep/use the default passwordsI don't have any online passwords,Portrait of a Cybercrime Victim,16%,13%,13%,10%,0%,20%10%,Theyre adopters of newer security techniques60%52%50%44%40%30%22%,Security software,Personal VPN,Two-factorauthentication,Fingerprint ID,Facial recognition,Pattern matching,Voice ID,Victim18,And almost 2x as likely to own a connected home devicethan non-cybercrime victims.,89%,75%,51%,52%,28%,24%,11%,6%,92%,81%,58%,58%,37%,34%,