1 Copyright ©2019byBostonConsulting Group.All rights reserved.BCG Ipsos studyThe end of management as we know it?Could agile be an antidote to this existential crisis?2 Copyright ©2019byBostonConsulting Group.All rights reserved.©Ipsos Boston Consulting Group - The end of management as we know it? - September 2019Methodological notice5Countries5,000RespondentsFrance UK Germany USWestern countriesChina30% managers (1,500) In companies of 200 employees or more, Not members of the companys ExCom, Managed by a manager who is not a member of the companys ExCom, Managing at least 5 people70% people managed (3,500) In companies of 200 employees or moreThis report was prepared in compliance with the international standard ISO 20252 on “Market, opinion and social research”Online via Ipsos Access Panel from June 14th to July 9th Sample representative of the managers and managed population, in terms of: Age Gender Number of employees in company Business sector (services, industry, retail, etc.)Copyright ©2019byBostonConsulting Group.All rights reserved.3Management, as we know it, is at a breaking point the managers' motivation is fading awayFor the next generation, becoming a manager is no longer an aspirationLong-needed change is expected by the managers, but they will need guidance to changeSome companies have found guidance in the agile methodologyThese companies redefined how managers act, and adapted their career, learning & development journeysKey insights81% of managers say the job is harder than in recent years9%of managed employees aspire to become a manager in the next 5 to 10 years37%of managers think their management level will have disappeared within 5 years©Ipsos Boston Consulting Group - The end of management as we know it? - September 20194 Copyright ©2019byBostonConsulting Group.All rights reserved.Management, as we know it, is at a breaking pointNote: All western countries ie, excluding China©Ipsos Boston Consulting Group - The end of management as we know it? - September 2019of managers say the job is harder than in recent years81% more overworked more stressed less supportedof managers feel less motivated than in recent years48%54%69%71%Motivation is fading away59% In France52% In UK= 79%= 74%= 64%They feel5 Copyright ©2019byBostonConsulting Group.All rights reserved.Model is no longer sustainable, next generation is not willing to live with itManagement position is no longer an aspirationNote: All western countries ie, excluding China©Ipsos Boston Consulting Group - The end of management as we know it? - September 201935%Only 37% of managers wish to remain a managerin 5-10 yearsOnlybelieve the job has greater advantage than disadvantages41% = 32%of managed employees do not find the position appealing at all9% of managed employees aspire to become a manager in the next 5-10 yearsvs. 41% who would prefer to become experts, work for them selves or transfer to a new country or roleFor 1 out of 2 UK and US managers, it is just a necessary step to progress within the company and earn a higher salary= 43%6 Copyright ©2019byBostonConsulting Group.All rights reserved.The good news is that change is expected -the bad, that managers are in need of guidance to changeof managers think their duties will have significantly changed within 5 years66%even think their management level will have disappeared1/3But they don't know where to startGood intentions but little action potentially due to poor L&D offeringdo train themselves on technical skills, new ways of working or receive coaching <50%think they need to develop their skills in terms of new technology or new ways of working 71%Note: All western countries ie, excluding China©Ipsos Boston Consulting Group - The end of management as we know it? - September 2019ask for a clarification of the role they are expected to fulfill (top #2 response)63%When asked what would helpManagers expect big changes in their role7 Copyright ©2019byBostonConsulting Group.All rights reserved.Some companies have found this guidance in agile -its principles resonate well with emerging aspirations Agile reshapes the manager / team relationshipHaving to implement decisions that you don't always agree with#1 dissatisfaction for managersHelp teams to progress / develop their skills#1 satisfaction for managers and resonates well with pain points & aspirations highlighted by the surveyManagerTeamAlignmentAutonomyObstacle removalMeasurable impactTransparencyAccountabilityTrustDefinition of ideal manager #1#2Helps teams develop their skills, gives them feedbackEliminates obstacles, acts as facilitatorNote: All western countries ie, excluding China©Ipsos Boston Consulting Group - The end of management as we know it? - September 20198 Copyright ©2019byBostonConsulting Group.All rights reserved.Shifting to agile is a full fledge transformation requiring change at individual and company levelAt stake for companies: winning the war for talent & unlocking productivityNote: All western countries ie, excluding China©Ipsos Boston Consulting Group - The end of management as we know it? - September 2019Managers need to rethink their day to day routines & behaviorsCompanies need to reshape their career paths, including learning & development journeyAre we set-up for success?Are we succeeding? I deliberately set an explicit vision I let team decisions happen, and remove obstacles when asked I show transparency and expect it back from the team Etc. I make the KPIs visible to all I clarify accountability on progress I organize team retrospectives Etc. Coaching for all, e.g. organizing coaching between peersOffering attractive paths besides management,e.g. expert pathBuilding a culture of recognition,e.g. on-the-spot praise or bonusPersonalizing each professional journeyEg, 2 questions agile leaders should ask themselves every morning driving new day to day behaviors9 Copyright ©2019byBostonConsulting Group.All rights reserved.Agenda Management is at a breaking pointModel is no longer sustainable nor sought forChange is coming, employees and managers are longing for a new type of leadership & ways of workingNeed to proactively support the shift as managers are lost in transitionLessons to be learnt from companies adopting new ways of working such as agile10 Copyright ©2019byBostonConsulting Group.All rights reserved.Management is at a breaking point